In this week's column, I share insights from Sean Allen, CoreData's director of financial services, and CEO of our customer experience research business, Client eXperience (CX) Insights.
Since all organisations rely on financial services in some way, directors will need to be cognisant of the changes fintech is bringing as it enters the mainstream.
According to the recent Bankwest Curtin Economics Centre report entitled “The Engine Room for Growth? - The Role, Performance and Future Prospects of Small Business in Western Australia”, small business accounts for 97 per cent of all businesses in the State, has a value added contribution of $39.7 billion, and accounts for 41 per cent (512,000 persons) of WA’s overall employment.
Risk, succession talks, being too involved or not involved enough – navigating the dynamic and natural tension that exists between an organisation’s board and CEO can be difficult.
Millennials are tech-savvy, entitled and lazy. Gen X are cynical and hard-working. And Boomers are out of sync with technology, set in their ways and itching to retire.
Despite news reports of a retail decline, research shows innovative consumer businesses can still thrive.It seems every day there’s another news headline about change and challenges for the retailing
At an AICD Directors’ Breakfast, Bain & Company partner James Root outlined the five forces shaping the firm of the future as the era of shareholder primacy starts to break down.
An employee who reasonably believes they have been discriminated against by their employer for illness or injury may pursue an unlawful discrimination claim under the general protection provisions of
Creating a positive user experience (or UX) on your company website can be the difference between engaging consumers and sending them to your competitors.
But we’re only scratching the surface. Innovation means different things to different people. Some associate innovation with technology, gadgets and science.
