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05/03/2013 - 23:30

No secret to why the service is poor

05/03/2013 - 23:30

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I AM amazed at how many times someone in a service environment delivers lousy service. And it’s often not just lousy - add rude, offensive, abrasive, defensive, maddening and, most of all, disappointing.Question: Why does lousy service occur?

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